Privacy Policy

IntelliHomes Water Damage ("IntelliHomes," "we," "us," or "our") is committed to protecting the privacy and personal information of all visitors to our website at waterdamage.intellihomes.ca and customers who use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

By using our website or engaging our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us through our website, call our emergency line, or request a service assessment, we may collect:

• Full name
• Email address
• Phone number (including mobile numbers)
• Property address and postal code
• Description of water damage or service requested
• Insurance provider and policy information (when voluntarily provided)
• Payment information (processed securely through third-party processors)

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website URL
• Device type (mobile, tablet, desktop)
• Cookie and tracking data (see our Cookie Policy)

2. How We Use Your Information

We use collected information to:

• Respond to your emergency service requests and inquiries
• Dispatch restoration crews to your property
• Prepare estimates, invoices, and insurance documentation
• Communicate updates about your restoration project
• Process payments for services rendered
• Improve our website and service offerings
• Send service-related communications (with your consent)
• Comply with legal obligations and insurance requirements
• Analyze website usage to improve user experience

3. Sharing of Your Information

IntelliHomes does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Insurance companies: With your authorization, to support claims related to water damage restoration services we perform
• Service providers: Trusted third-party companies who assist in delivering our services (e.g., payment processors, scheduling software, email platforms) under strict confidentiality agreements
• Legal requirements: When required by law, court order, or regulatory authority
• Business transfers: In the event of a merger, acquisition, or sale of business assets, subject to equivalent privacy protections

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, and insurance documentation requirements. Customer service and project records are typically retained for seven (7) years in accordance with standard business and tax record-keeping requirements in Ontario.

5. Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

• Know what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent to our use of your information (subject to legal or contractual restrictions)
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at the details provided in Section 9 below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

7. Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data transmission, access controls, and regular security assessments. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites, including Google Maps, social media platforms, and review sites. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Contact Our Privacy Officer

For privacy-related inquiries, access requests, or complaints, contact us at:

IntelliHomes Water Damage
1708-435 Willson Avenue
Kitchener, ON N2C 2R9
Phone: (515) 575-4400
Website: waterdamage.intellihomes.ca

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this page periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.