Cookie Policy

This Cookie Policy explains how IntelliHomes Water Damage ("IntelliHomes," "we," "us," or "our") uses cookies and similar tracking technologies on our website waterdamage.intellihomes.ca. This policy should be read in conjunction with our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners. Cookies do not contain personally identifiable information by themselves, but they may be linked to personal information that we hold about you.

In addition to cookies, we may use other similar technologies such as web beacons, pixel tags, and local storage. This policy covers all such technologies collectively referred to as "cookies."

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for our website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as the website cannot function without them.

• Session cookies: Temporary cookies that expire when you close your browser, used to maintain your session as you navigate our site
• Security cookies: Used to authenticate users and prevent fraudulent use of accounts
• Cookie consent: Stores your cookie preference so we don't ask repeatedly

2.2 Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience.

• Google Analytics: We use Google Analytics to track page views, session duration, traffic sources, and user behaviour. Data collected is anonymized and aggregated. You can opt out using the Google Analytics Opt-out Browser Add-on
• Performance monitoring: Cookies that help us identify and fix technical issues

2.3 Functional Cookies

These cookies allow our website to remember choices you make (such as your language preference or form data) and provide enhanced, personalized features.

• Preference storage: Remembers settings you have chosen on our website
• Form data: May temporarily retain information you enter in contact forms to prevent data loss

2.4 Marketing & Targeting Cookies

These cookies may be set through our website by advertising partners. They may be used to build a profile of your interests and show you relevant ads on other websites. They do not store directly personal information, but are based on uniquely identifying your browser and device.

• Google Ads: Used to track conversions from Google advertising campaigns
• Meta Pixel: If active, tracks interactions for Facebook/Instagram advertising purposes

2.5 Third-Party Cookies

Some pages on our website embed content from third-party services which may set their own cookies:

• Google Maps: Embedded maps use Google's cookies. See Google Privacy Policy
• YouTube: Embedded videos may set cookies. See Google Privacy Policy
• Social media platforms: Social sharing buttons or embeds from Facebook, LinkedIn, Pinterest, and YouTube may set cookies from those platforms

3. Cookie Duration

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain on your device for a set period (from 30 days to 2 years) or until you delete them manually

4. Managing Your Cookie Preferences

You have several options for managing cookies:

4.1 Our Cookie Banner

When you first visit our website, you will see a cookie consent banner. You can accept all cookies or decline non-essential cookies at that point. You can change your preference at any time by clearing your browser cookies and revisiting our site.

4.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

• View what cookies are stored on your device
• Delete specific cookies or all cookies
• Block cookies from specific websites
• Block all third-party cookies
• Block all cookies (note: this will impair website functionality)

For guidance on managing cookies in your specific browser:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Privacy, Search and Services → Cookies

4.3 Opt-Out Tools

• Google Analytics Opt-out
• Your Online Choices (EU advertising opt-out)
• Network Advertising Initiative Opt-out

5. Impact of Disabling Cookies

If you disable strictly necessary cookies, parts of our website may not function correctly. Disabling other categories of cookies will not prevent you from using our website but may affect your experience and our ability to improve our services.

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. We will post any changes on this page with an updated date. We encourage you to review this policy periodically.

7. Contact Us

If you have questions about our use of cookies, please contact us:

IntelliHomes Water Damage
1708-435 Willson Avenue, Kitchener, ON N2C 2R9
Phone: (515) 575-4400